FREQUENTLY ASKED QUESTIONS
Find answers to our most frequently asked questions below. If you can't find what you're looking for please contact us and we'll get in touch.
Tops: Hoodies, sweatshirts and t-shirts follow a slightly oversized fit, unless stated otherwise. We would recommend staying true to your size to get our siganture look.
Sweatpants: All sweatpants have an elasticated waistband, providing a relaxed fit. We would recomend sizing down for a more true to size fit.
Shorts: True to size. All sweat-shorts have an elasticated waistband for a more relaxed fit accross the waist.
Dresses: True to size.
Crop & Bike Shorts: True to size.
We offer secure online payments through all major platforms including, Visa, Master Card, American Express, PayPal, Afterpay and Klarna. Simply select your preferred payment method at checkout.
Once your order’s been placed, we are unable to make any amendments or cancellations. Please double (and triple) check that all your information is correct at checkout, along with the items selected.
If you would like to modify your order, we would suggest placing a new order for the desired product and then follow the returns procedure to send back your original order.
Please reach out to us immediately by emailing admin@saintlucius.com. If your order has not been dispatched yet, we may be able to assist.
There are no guarantees that any changes can be made once your order is placed. Saint Lucius will not be responsible for any orders sent to the incorrect delivery address. If the parcel is returned back to us, the customer would be liable for any re-shipping fees.
Once your order’s been placed, it’ll take us up to 24 hours to send your order confirmation. This may take slightly longer during peak sales periods.
If you have not received your order confirmation after 24 hours, please contact us at admin@saintlucius.com with your enquiry.
In the unlikely event you have received the wrong item or are missing an item, please contact us immediately at admin@saintlucius.com. Our team will provide you with instructions.
An order form is included in every parcel, please check the order form to ensure all items are accounted for on this list. All claims must be made within 7 days of delivery date.
Please include the following information; order number, missing item(s), or incorrect item(s).
We’re sorry to hear you’ve received a faulty item! This is very uncommon, however please reach out to our team by emailing admin@saintlucius.com to get it all sorted. Customers must include photos of the damaged product.
For more information, please refer to our Returns Policy for faulty items.
Use tabs to highlight unique Orders are shipped Monday to Friday excluding public holidays.
Please allow 1-3 business days for your order to be processed. This may take longer on major holidays and sales periods.
Following this, standard delivery times are:
Domestic
Standard delivery from 3-10 business days.
Express from 1-3 business days.
International
Standard delivery from 7-15 days.
Express from 2-4 business days.
Please refer to our Shipping Policy for more information.
We aim to process all orders within 24 hours of payment receipt. We’ll try our best to be as quick as possible, but please allow 1-3 business days for dispatch. Hang tight!
We aim to ship out your order ASAP. You’ll receive an email notification to confirm your purchase, as well as another update with tracking details once it’s been shipped.
For specific shipping timeframes, please check the assigned courier’s website for the latest information.
Please note that any orders placed during public holidays and promotional periods may experience slight dispatch delays, due to a higher volume of orders. Your patience is much appreciated, rest assured that we’re working as fast as humanly possible!
For more information, please contact us by emailing admin@saintlucius.com.
Once your order has been dispatched, we will send you an email with all the tracking details. Please follow the prompts provided to receive all tracking information.
If you’re experiencing any issues with tracking your shipping, please reach out to our team by emailing customerservice@saintlucius.com.
We currently ship within Australia and to the United States only. Please refer to our Shipping Policy for more information on destinations and flat rate shipping.
If you’re unsure or need help checking out, feel free to email admin@saintlucius.com and one of our customer service team will be happy to assist.
All orders are shipped from Sydney, Australia.
Please fill out your returns form which is enclosed in your parcel and follow all instructions listed.
We accept returns within 14 days from the day you received your order. Your return must comply with our listed conditions. Saint Lucius is not liable to cover shipping costs for returns unless the product is faulty or incorrect.
For more information, please refer to our Returns Policy. If you have any issues with your return or any questions, please contact us at admin@saintlucius.com.
Had a change of mind? No worries! Please ensure you return the item to us within 7 days of receiving your order.
Our standard Returns Policy will apply.
We strive for all Saint Lucius garments to be of impeccable quality. Though the chances are rare, we understand that mistakes can still happen. If so, please reach out to our team ASAP by emailing admin@saintlucius.com and we’ll get it all sorted for you.
For more information on returning faulty items, please refer to our Returns Policy.
No, you can place your purchase as a ‘guest’.
Creating an account just makes your future purchases with us easier. Plus, we’ll send you exclusive updates on VIP product drops and discounts.
Easy! Simply visithttps://www.saintlucius.com/account/registerand follow the prompts.
To reset your password, follow the “Forgotten Password” prompts located on the account’s login page. You will be prompted to enter your email address. Instructions will be emailed to you with a link to reset your password. Once completed, you can log in with your new password as normal.
If you no longer wish to receive updates from us, please emailservice@saintlucius.comand we’ll unsubscribe you. We’ll be sorry to see you go!
Why, thank you! Saint Lucius products are sold exclusively on www.saintlucius.com only.
Be on the inside with our latest releases by signing up to our newsletter or following us on social media.
Each style has specific care instructions attached to the garment. Please follow these instructions carefully.
If you have any questions regarding the general care of your item, please reach out to us at admin@saintlucius.com.
For customer service enquiries, please email us at admin@saintlucius.com and subject your email accordingly.
You bet! We love collaborating with like-minded individuals. If that’s you, please email our team at admin@saintlucius.com.
For all media and press enquiries, please contact our marketing department directly by emailing admin@saintlucius.com.
Afterpay is a service that allows you to make purchases now and pay for them in four payments made every 2 weeks without any interest. Learn more about Afterpay here.
Note: Afterpay carry their own privacy, terms and conditions.
Simply shop online and add items to your shopping cart as normal. At checkout, choose Afterpay as your payment method. You will be directed to the Afterpay website to register and provide payment details. If you have used Afterpay before, simply log in to your account to make your purchase.
For shipping within Australia, standard delivery is free for orders AUD $120.00 and above, and a flat rate of $9.95 for orders under AUD $130.00.
For international shipping to the United States, standard delivery is free for orders above AUD $220.00, and standard flat rate shipping for orders under AUD $220.00.
Please refer to our shipping policy for a list of all flat rate shipping options.
Items shipped outside of Australia may be subject to import duties, taxes and charges which are not included in the total cost of your order. Any fees are charged once the parcel reaches its destination and must be paid by the recipient. Unfortunately, these fees are beyond our control.
Items purchased during a sales period are only eligible for a store credit. Store credits are issued as a digital gift card by email corresponding to your order.
Items marked as final sale cannot be returned/refunded unless the product is faulty incorrectly supplied.
All Afterpay purchases eligible for return can be completed in line with the Saint Lucius returns policy. You must submit a return request, complete the returns form enclosed in your package and follow all instructions.
Returns must be submitted within 14 days of receiving your order. Once your return is received and qualifies for a refund, Afterpay will be notified of your return and will process the appropriate refunds. You may contact Afterpay customer support at info@afterpay.com for any account related questions.
All returns must comply with the set conditions listed in our Returns Policy.
Digital gift cards are sent to the email address provided on the order. Enter in your Gift Card code in the “Promotional Code” box at checkout. To confirm available funds, feel free to contact us atadmin@saintlucius.com.
All Gift Cards expire 12 months from the date of purchase.
Once purchased, we are unable to refund or replace any Gift Cards.
There is a ‘Size Guide’ on every product page, please click the link to view our conversion chart. Any notable call-outs and model measurements are listed in the ‘FIT’ section of the product pages.
If you have any specific questions, please email admin@saintlucius.com and we can assist with finding your correct size.
Enter your discount code at checkout in the location listed. Note; exclusions may apply to some promotions and would recommend reviewing ourTerms and Conditionsfor more information.
We aim to respond to all email enquiries within 48 hours. Please note that timeframes may extend during major Australian holidays and sales periods.